You may contact our customer support team via the FAQ Form.

Please make sure to include the following details:

  • Your IronSource User ID & Appkey
  • The offer name you have an issue with.
  • Your Tapjoy ID (Can be found on the Hamburger menu > Privacy > Ad by Tapjoy > click on the user name icon in the bottom left corner. This will automatically add your TJID to the clipboard.