I completed an offer, but didn’t get my rewards.

Oh, no, that doesn’t sound right! Let’s look at typical reasons your offer might not show up as completed: Not all rewards are instanta...

How do I locate my Player ID?

Sometimes, Unity CS may ask you for your Gamer ID / Player ID / Account ID  to help confirm your eligibility for an offer or to verify ...

My reward was denied because 'this app install was not attributed to Unity'. What does this mean?

If the ad/offer requires an app install, it must be a new install, and must be installed via clicking on the offer to be eligible for reward...

Technical Issues/Questions

How do I report a low-quality or broken offer? Unity works hard to provide you with high-quality offers; however, there may be times wh...

How Can I submit a customer support request for an offer?

Step 1. Open the Capital One Shopping app. Be sure to use the same device. Step 2. Go to the Arcade tab on the bottom. Step 3. Cli...

Tapjoy Users Terms of Service

For Users of Tapjoy Customer Support and Tapjoy Apps 1. Introduction and AcceptanceWelcome to Tapjoy! These Tapjoy User Terms Of Servic...

Game Player and App User Privacy Policy

1. Frequently Asked Questions (FAQs)These FAQs provide a handy entry point to our longer and more comprehensive Game Player and App User Pri...

My reward was denied because I 'did not complete the offer in the time frame allowed'. What does this mean?

Many advertisers set a time frame for their offer, meaning you have to complete the offer by the deadline to earn the reward. Applicable tim...

My reward was denied because I 'did not complete the requirements of the offer'. What does this mean?

The advertiser is responsible for setting the requirements for completing an offer and describing them in the offer instructions. Some adver...

My reward was denied because I reset my device ID too many times. What does this mean?

While there are legitimate reasons to reset your device identifier (also known as the advertising identifier), resetting it in order to acce...

I am trying to submit a ticket, but the 'Contact support' link takes me back to the offerwall or to a blank screen

We have found a known issue with some devices that cannot access the ticket submission link. Please try the following to address the issue:&...